FAQs

Below are some common frequently asked questions of our customers. If you have an issue or question that requires immediate assistance, you can fill out the form on our Contact Us page.

General

Playmantis specialises in a wide range of Magic: The Gathering Singles, Trading Card Games, and sealed products. In the future, we aim to continue expanding to other Trading Card Games (TCGs), such as Pokémon, Disney Lorcana, One Piece, and more. We also stock accessories to enhance your experience.
Yes, Playmantis has a physical store in Brisbane. You can find us at Unit 7/461 Ipswich Road, Annerley, QLD, 4103. You can find our location on Google here.
You can reach our customer support team through the contact form on our website or email us at support@playmantis.com.au. We aim to respond to all enquiries within 24–48 hours. You can also call us during our opening hours via (07) 3864 4942.

Yes, you can purchase a Playmantis Gift Card here. Gift cards are delivered by email, are non-refundable, and expire three years from the date of purchase. See our Gift Card Terms and Conditions.

All singles are Near Mint unless stated, and NM can include minor border wear. We guarantee you won’t receive cards that are bent, torn, or creased. If a card isn’t as described, contact us and we’ll resolve it under our Returns Policy.

We are gradually adding cards to our catalogue. New sets are listed as they become available, and older sets will be added over time.
You can use our restock notifications feature, which is visible on every product page where the item is unavailable. All you have to do is fill in your details and we’ll email you when it’s back in stock.

Ordering & Shipping

Playmantis has a fixed shipping fee of $8.99 for Trading Card Game (TCG) singles. If you are purchasing Sealed Products or Accessories, this shipping cost increases to $10.99. Australia Post Express Post (tracked) shipping ($11.99) is available at checkout on orders containing trading card singles only.

For orders over $150 (after discounts), Australia Post Parcel Post (tracked) shipping is FREE. Express Post shipping is free on orders over $200 (after discounts) that contain trading card singles only.

For more detailed information, please check out our shipping policy.

Currently, Playmantis only ships within Australia.

Orders are typically processed and dispatched within 1-2 business days. Estimated delivery times are 2-8 business days for most metro areas, and 7-14 business days for regional/remote areas. For more detailed information, please check out our shipping policy.

If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request if your order hasn’t already been processed or shipped.

We take great care in packaging your order, with TCG cards secured in sleeves and hard cases. However, if your order arrives damaged, please contact us immediately with photos of the damage to the packaging and the items inside. We will work with you to find a solution, such as a replacement or refund.

Yes, we offer pre-orders for upcoming TCG releases. For details on how pre-orders work, please check our pre-order policy.

Yes, once your order is shipped, you’ll receive a tracking number via email. We ship all our orders through Australia Post. For more information, please check out our shipping policy page.

Yes. In-store pickup is free. Choose pickup at checkout and we'll email you when your order is ready, usually within 24 hours. You can collect it during our opening hours at Unit 7/461 Ipswich Road, Annerley QLD 4103. Please bring photo ID or your order confirmation email. We hold orders for one month.

Payment

We accept major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, Shop Pay, and PayPal.

Yes, your security is our top priority. Our website is hosted on the Shopify platform, which provides robust security features to protect your personal and payment information. For more details on the security measures provided by Shopify, you can read their official documentation.

PayPal Pay in 4 may be offered at checkout on eligible orders, subject to PayPal’s eligibility criteria and terms. Playmantis does not offer its own buy now, pay later options.

Selling Cards

Yes, we purchase Magic: The Gathering Cards for Store Credit. You can view the cards we are buying here.
Not at this stage.

Returns & Exchanges

To start a return, please contact our support team with your order details and the reason for the return. We will then provide you with instructions on how to proceed.

For more information on our return policy, please review our Return/Refund Policy.

To contact our support team and start the return process, you can use our Contact Us page.

If you received an incorrect item, please contact us as soon as possible with your order number and details of the item you received. We'll work with you to resolve the issue quickly and provide instructions on how to return the incorrect item and get the right one sent to you.

Community and Events

Yes, Playmantis currently hosts a variety of Magic: The Gathering and other TCG events at its physical storefront in Brisbane. You can view our events page to see our upcoming schedule.

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