Shipping policy

Last updated: 21 October 2026

Shipping rates

Standard shipping (Australia Post Parcel Post, tracked)

  • Trading cards: Flat rate of $8.99 Australia-wide.
  • All other products (including Sealed Products): Flat rate of $10.99 Australia-wide.

Free standard shipping on orders over $150 (after discounts).

Express shipping (Australia Post Express Post, tracked)

  • Express shipping is available at checkout for $11.99 on orders that contain trading card singles only. Orders that include sealed products or accessories can't select express and ship by standard Parcel Post.

Free express shipping on orders over $200 (after discounts) that contain trading card singles only.

Processing time

  • Orders are typically processed and dispatched within 1–2 business days (Tuesday to Friday, excluding public holidays).
  • During peak periods or promotions, processing may take a little longer.
  • Address changes can only be made prior to dispatch; please contact us promptly.

Estimated delivery times

  • Standard: 2–8 business days for most metro areas.
  • Regional/remote: Typically 7–14 business days.
  • Express: 1-2 business days for most metro areas.

Delivery timeframes are estimates provided by Australia Post and can vary due to factors outside our control (weather events, carrier delays, public holidays).

Order tracking

You’ll receive a shipment confirmation email with your Australia Post tracking number once your order has been dispatched. Parcel Lockers and PO Boxes are supported. Delivery instructions are passed to Australia Post but cannot be guaranteed.

In-store pickup

In-store pickup is available for free at Unit 7/461 Ipswich Road, Annerley QLD 4103. Pickup orders are ready within 24 hours of ordering. We'll email you when your order is ready, and you can collect it during our opening hours:

  • Monday: Closed
  • Tuesday to Friday: 4pm to 10pm
  • Saturday and Sunday: 10am to 6pm

When collecting, please show photo ID or your order confirmation email. We hold pickup orders for one month from the date your order is ready.

Pre-orders are ready for pickup once the stock has arrived, as set out in our Pre-order Policy.

If your order isn't collected within one month of the date it was ready, it will be cancelled and refunded to your original payment method.

Packaging

  • Trading cards: Shipped in protective sleeves, top loaders and/or team bags, within rigid mailers or boxes. If you order a lot of cards, we will ship in a deck box.
  • All other products: Shipped in sturdy cartons and void fill to minimise movement.

Incorrect or incomplete address

Please ensure your shipping address is correct at checkout. Playmantis is not responsible for orders delivered to incorrectly provided addresses. If a parcel is returned to us as undeliverable or unclaimed, we can reship to a corrected address; re‑shipping fees will apply. After dispatch, redirections must be arranged via your Australia Post MyPost account where available.

Authority to Leave and signatures

Australia Post may offer Authority to Leave (ATL) at the delivery address. If ATL is selected or applied by the carrier, the parcel may be left in a safe location. Playmantis is not liable for loss after a confirmed ATL delivery scan. If you prefer Signature on Delivery (recommended for higher-value orders), please contact us before ordering and we’ll advise availability and any additional cost.

Lost or damaged parcels

  • Damaged on arrival: Please email support@playmantis.com.au within 48 hours of delivery where possible, with photos of the item, inner packaging, outer packaging, and the shipping label. Contacting us after 48 hours does not limit your rights under the Australian Consumer Law.
  • Lost in transit: If tracking hasn’t updated for a reasonable period, contact us and we will initiate an enquiry with Australia Post.

We work with Australia Post to resolve issues as quickly as possible. Remedies may include replacement (if available) or a refund in line with our Return and Refund Policy and the Australian Consumer Law.

Pre‑orders and split shipments

  • Pre-orders ship once all items in the order are available, unless otherwise stated on the product page. See our Pre-order Policy for details.
  • We may ship items separately at our discretion. You will only be charged the shipping amount shown at checkout.
  • If you request a pre-order to ship separately from in-stock items, an additional shipping charge may apply.

Combining orders

We’re generally unable to combine separate orders after checkout due to processing timelines. Please contact us as soon as possible if you need an exception; we’ll help if we can.

Additional shipping charges

In rare cases where the actual shipping cost is significantly higher than our standard rate (for example, bulky or heavy items, multiple large items in one order, or remote area surcharges), we may contact you before dispatch to approve an additional shipping charge. We will not charge extra without your approval; if you do not approve, we can cancel the order for a full refund.

Public holidays and delays

Processing and delivery times may be affected by Australian public holidays and Queensland state holidays.

Shipping destinations

We currently ship to addresses within Australia only. International shipping is not available at this time.

Contact information

Company name: Playmantis PTY LTD
Address: Unit 7/461 Ipswich Road, Annerley Queensland 4103, Australia
Email: support@playmantis.com.au
Phone: (07) 3864 4942
Contact Form: https://playmantis.com.au/pages/contact
ABN: 66 687 422 859
ACN: 687 422 859
Customer service: Tuesday to Sunday, 10:00 am to 6:00 pm AEST. We aim to reply within 48 hours.