Playmantis Buylist Terms and Conditions

Last modified: 19/08/2026

How Our Buylist Works

Browse the Buylist and add cards to your buylist cart.
When ready, log in and press "Submit Buylist Request" to lock in your prices and receive a Buylist Submission ID. Keep a note of this ID and quote it in any correspondence with us.
Post or drop off your cards to Playmantis within 3 days of receiving your Buylist ID (see Price Lock below). Postage to send cards to us is paid by you. If posting, we prefer tracked postage and recommend insurance. We will confirm your lodgement date from the tracking number and postmark visible on your parcel when we receive it, so there's nothing extra you need to send us.
We grade and process your cards within 5 business days from the date we receive them (this may take longer during holidays or high-volume periods—see Processing Time below).
Your order is finalised automatically. There's no need to wait for us to contact you or to confirm anything. Near Mint cards are credited at your quoted price and Played cards are credited automatically at the published "Played" rate. You'll receive an email breakdown showing exactly what was credited, at what rate, and any cards we weren't able to purchase.

Take note of your buylist ID number after pressing "Submit Buylist Request".

Condition Requirements & Grading

Playmantis buys cards in two condition tiers, both processed automatically:

Near Mint (NM) — the price shown on the Buylist page. Graded to the Card Conditioning Overview by TCGplayer.
Played — ards with visible wear that fall short of Near Mint but are otherwise genuine, intact cards. These are generally bought at a flat 70% of the listed Near Mint price (a 30% discount) — no case-by-case pricing negotiation, and no need for you to confirm anything. We may also accept promo or date-stamped cards at this rate, at our discretion. Played cards may still be rejected entirely at our discretion (for example, if wear is more severe than expected) — see Refusal below.

We do not purchase, at any price:

Heavily played, damaged, or altered cards (including water damage, creases, ink, writing, missing pieces, or cards that are no longer intact)
Counterfeit or proxy cards

These are marked Rejected in your order breakdown. See Cards We Can't Purchase below for how they're handled.

Price Lock

The price shown when you press "Submit Buylist Request" is locked in provided your cards are sent to us within 3 days of receiving your Buylist ID. This is about when your parcel is sent, not when it arrives—transit times are outside your control once posted, so we don't hold that against you.

Dropping off in-store: your price is locked as of the date and time you hand your cards to us—no further action needed.
Posting: use tracked postage. When your parcel arrives, we check the tracking number printed on it against Australia Post's records to confirm your parcel was lodged on time. There's nothing you need to send us in advance.
Posting without a tracking number: if a tracking number isn't provided, we'll rely on the postmark on your parcel where it's legible. If neither a tracking number nor a legible postmark is available, we'll honour your locked price provided your parcel arrives within 7 days of your Buylist ID being issued, reflecting normal domestic postage times.
Cards sent (or, where unverifiable, received) outside these windows will be repriced at current Buylist rates rather than your original quote.

Your Order Breakdown Email

Once processed, you'll receive an automated email with a full breakdown of your submission, split into:

✅ Accepted Cards (Near Mint): credited at your quoted price.
🔸 Accepted at Reduced Price (Played): credited automatically at 70% of the Near Mint price (a 30% discount).
❌ Rejected: cards we couldn't buy, with a brief reason (e.g. "Counterfeit - not accepted").

Your final Store Credit total reflects all accepted cards across both tiers. If you have any questions about your breakdown, reply directly to the email or contact us with your Buylist ID (see Questions About Your Buylist below).

Shipping & Delivery

Sending cards to us: you arrange and pay for postage to send your cards to Playmantis. Cards can be mailed to us or dropped off in-store at:

Playmantis Unit 7/461 Ipswich Road Annerley, QLD, 4103

We strongly recommend using tracked postage. Playmantis is not responsible for cards lost or damaged in transit before we receive them.
Processing is automatic. Near Mint and Played cards are credited to your Store Credit without any confirmation step required from you.
Internal review: for orders where the total value changes significantly from the original quote (for example, due to a high volume of Played or Not Purchased cards), our team may manually double-check the order before it's finalised. This does not require any action from you and does not apply to the vast majority of orders.

Cards We Can't Purchase

Counterfeit, proxy, or materially altered cards are not purchased or returned, and may be retained or destroyed at our discretion.
Cards outside our current buylist, or that are heavily played, damaged, altered, or counterfeit, are marked Not Purchased in your breakdown email. Promo or date-stamped cards may instead be accepted at the Played rate at our discretion (see Condition Requirements & Grading above).
If you'd like a Not Purchased card returned to you, contact us within 14 days of your breakdown email with your Buylist ID. Return postage is at your cost, deducted from your Store Credit total or invoiced separately if no credit is owed.
Cards not claimed within this window are considered abandoned property and become the property of Playmantis.
Any deck boxes, containers, or packaging included with your submission will not be returned.

Processing Time

Please allow up to 5 business days from the date we receive your cards for grading and processing. This may be longer during holidays, major set releases, or other high-volume periods. We'll post any expected delays on this page or the Buylist collection page.

Immediate In-Store Processing

For in-store drop-offs of under 10 cards, staff may be able to grade and process your buylist on the spot, at their discretion, if they aren't busy with other customers. This is a courtesy, not a guarantee. If a staff member isn't able to process your buylist immediately, please don't press the point. Your submission will still be processed within the standard 5 business days.

Payout

All trade-ins are processed exclusively as Playmantis Store Credit. We do not offer cash payouts.
Store Credit can be used on anything in the current Playmantis store and does not expire.
Final payouts are rounded to the nearest dollar and applied to your account, with a full breakdown emailed to you referencing your Buylist ID.

Preparation & Sorting

Cards must be submitted unsleeved, sorted by set, then alphabetically by card name within each set.
This sort order will match the order shown on your automated confirmation email — not necessarily the order you added cards to your cart in. If you don't receive a confirmation email, contact us with your Buylist ID.
Unsorted or sleeved submissions over 20 cards will incur a 10% processing fee.

Price & Quantity Changes

Buylist prices and the quantities we're looking to buy are subject to change at any time, for any reason, up until you press "Submit Buylist Request" and lock in your price (see Price Lock above).

Refusal

Playmantis may refuse any offer made to us, and may limit the number of cards purchased from any individual, at any time, for any reason.

Your Rights Under Australian Consumer Law

Nothing in this page excludes, restricts, or modifies any consumer guarantees, rights, or remedies you have under the Australian Consumer Law (ACL) or any other law that cannot be excluded. This page should be read alongside our Terms of Service.

Questions About Your Buylist

For any questions about a submitted buylist, please reach out using the options below and include your Buylist ID so we can find your submission quickly. You can also simply reply directly to your breakdown email.

Company name: Playmantis PTY LTD
Address: Unit 7/461 Ipswich Road, Annerley Queensland 4103, Australia
Email: support@playmantis.com.au
Phone: (03) 6185 3591
Contact Form: https://playmantis.com.au/pages/contact
ABN: 66 687 422 859
ACN: 687 422 859
Customer service: Tuesday to Sunday, 10:00 am to 6:00 pm AEST. We aim to reply within 48 hours.