Playmantis Gift Card Terms & Conditions

Last updated: 21 October 2026

Section 1: Gift Card Value

  • Locked-In Value: Once your Playmantis Gift Card is activated, the value is final.
  • Non-Reloadable: The value of a gift card cannot be increased or topped up after purchase.
  • No Fees: We do not charge activation, account-keeping, balance-enquiry or inactivity fees on gift cards.
  • Balance Checks: Want to see your remaining balance? The link in your original email will take you to the Gift Card page and allow you to see your remaining balance.
  • No Refunds: Gift cards are not refundable and cannot be exchanged for cash, except where required by law. If an order paid for with a gift card is refunded, the amount is returned to the gift card.

Section 2: Expiry

  • The Timer: All gift cards expire exactly three (3) years from the date of purchase. The expiry date is shown on your gift card.
  • Hard Cut-off: Gift cards will not be honoured or accepted past their expiry date.
  • Expired Cards: If your card has reached its end-of-life and you still have questions, please reach out to our support team.

Section 3: Using Your Card

  • Partial Spending: You don’t need to spend the entire amount at once. Any remaining balance will stay on the card for future use until the expiry date.
  • Stacking Discounts: Feel free to use discount codes when purchasing items with your Playmantis Gift Card.
    • Exclusions: Discount codes cannot be used to purchase a new Gift Card.

Section 4: Updates to Terms

  • You can review the most current version of these terms at any time on this page.
  • Playmantis may update these terms from time to time. Changes will not reduce the value or shorten the expiry date of a gift card you have already purchased.

Note: Treat your Gift Card code like a legendary item, and keep it secure! Subject to your rights under the Australian Consumer Law, Playmantis is not responsible for lost or stolen codes. Nothing in these terms limits your rights under the Australian Consumer Law.

Contact Information

If you have any questions about our terms and conditions, you can reach out using the details below:

Company name: Playmantis PTY LTD
Address: Unit 7/461 Ipswich Road, Annerley Queensland 4103, Australia
Email: support@playmantis.com.au
Phone: (07) 3864 4942
Contact Form: https://playmantis.com.au/pages/contact
ABN: 66 687 422 859
ACN: 687 422 859
Customer service: Tuesday to Sunday, 10:00 am to 6:00 pm AEST. We aim to reply within 48 hours.