Playmantis Event Policy

Last updated: 7/04/2026

Attending the Event

  • Multiple tickets to an event can be purchased by a single customer and used by those nominated by the customer.
  • The customer purchasing the tickets must be present for the event, or notify Playmantis at least forty-eight (48) hours prior to the event if someone else is attending the event in their stead.
  • The purchaser of the ticket, or their designated agent, must have Photo ID available at the time of collection.
  • Children under 16 must be accompanied by a responsible adult or guardian at all times.
  • Playmantis staff reserve the right to remove patrons from the play space.

Refunding your Ticket

  • You can cancel your attendance to a paid Playmantis event and receive a full refund provided you notify us at least forty-eight (48) hours prior to the commencement time of the event by contacting us.
  • If you notify Playmantis within the forty-eight (48) hour period prior to the commencement time of an event, a refund will be given at Playmantis's discretion.
  • Any refunds will be made using the same payment method the ticket order was made with.

Failure to Attend Event

  • If you fail to attend the event without providing prior notification, you will not be entitled to a refund.

Postponed or Rescheduled Events

  • If a paid event you have purchased a ticket for is postponed or rescheduled, you will be notified as soon as possible by Playmantis and be entitled to a full refund if you decide to cancel your ticket due to this postponement or rescheduling.
  • Any refunds will be made using the same payment method the ticket order was made with.

Event Cancellations

  • In the event that an event is cancelled, you will be notified as soon as possible by Playmantis and be entitled to a full refund.
  • Any refunds will be made using the same payment method the ticket order was made with.

Promotional Material or Cards

  • Promotional Material or Cards that are listed as "Participation Promos" or awarded to event participants will not be provided to ticket holders who did not participate in the relevant event, regardless of refund status.

Contact Information

For any payment enquiries:

Company name: Playmantis PTY LTD

Address: Playmantis PTY LTD, Unit 7/461 Ipswich Road, Annerley, Queensland, 4103

Email: support@playmantis.com.au

Contact Form: https://playmantis.com.au/pages/contact

ABN: 66 687 422 859

ACN: 687 422 859

Customer service: Monday to Friday between 9:00 am to 5:00 pm.

We aim to respond and reply within 48 hours.

Related policies

Refunds: Refund/Returns Policy
FAQs: Frequently Asked Questions