Playmantis Pre-order Policy

Last updated: 21 October 2026

Playmantis Pre-order Promise

Here at Playmantis PTY LTD, we know the thrill of getting your hands on that highly anticipated new trading card release. Our Pre-order Promise is all about giving you peace of mind, allowing you to secure those must-have items from our upcoming releases even before they officially hit the shelves.

By pre-ordering, you’re securing your place in line for limited stock. We’ll ship your order straight to you, or mark it ready for pickup, the moment it arrives at our warehouse or on its official release date, so you can spend less time waiting and more time enjoying your latest additions!

Please take a moment to review the following terms and conditions that govern our Pre-order Promise. Understanding these details before you place your order helps ensure a smooth experience for everyone.

Pre-Order Payment

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.

We will collect payment and charge the full amount at checkout.

If you want to cancel your Pre-Order, you can read more about this below.

When to Expect Your Pre-order (ETAs)

We do our best to provide an Estimated Time of Arrival (ETA) for every pre-order product listed on our website. You’ll typically find this information clearly stated on the product page of each pre-order item.

Keep in mind that these ETAs are our best estimates and are subject to change. Sometimes, things happen that are beyond Playmantis PTY LTD’s control, which can lead to delays. These might include:

Unexpected manufacturing hold-ups
Shipping or logistical issues from our distributors
Customs delays
Unforeseen allocation shortages from suppliers

If a significant delay occurs (generally more than two months from our original estimate), we’ll update the product listing with the new projected date. We’ll also do our best to notify all affected customers directly via email. For smaller adjustments to ETAs, the updated date on the product page will be your go-to.

Receiving Your Pre-order

Once your pre-order item arrives at our warehouse, it'll be swiftly processed for dispatch or marked as ready for in-store pickup. If you've chosen pickup, we'll email you when your order is ready. If your order is being shipped, we'll email you a tracking number once it's dispatched. These emails mark the end of the cancellation window described below. Please see our Shipping Policy for pickup details, including opening hours, what to bring and how long we hold orders.

However, if a specific official release date has been set by the manufacturer or publisher, we’re required to hold dispatch or pickup until that date. This ensures everyone gets their items at the same time, maintaining fair play across the board!

Orders with Mixed Items (Pre-orders + In-Stock)

If your order contains a pre-order item along with other products that are currently in stock, we’ll hold the entire order until your pre-order item arrives at our warehouse or reaches its official release date. This lets us ship everything together efficiently.

Want your in-stock items sooner? No problem! Just reach out to Playmantis PTY LTD via our Contact Us page as soon as possible.

Please be aware that if we split your original order into separate shipments, an additional shipping charge will apply to the portion containing your pre-order products. This covers the cost of that extra delivery.

Orders with Multiple Pre-order Items

For orders containing more than one pre-order item, or a mix of pre-orders and in-stock items, we’ll wait until all pre-order products have arrived at our warehouse or reached their official release dates before dispatching the complete order.

Need some items earlier? We can help! Simply contact Playmantis PTY LTD via our Contact Us page.

As with mixed orders, splitting an order with multiple pre-order items into separate shipments will incur an additional shipping charge for each separate pre-order delivery.

Cancelling Your Pre-order

You can cancel a pre-order for a full refund at any time until the earlier of:

the time we email you that your order is ready for pickup or has been dispatched, or
five (5) days before the product's official release date.

To cancel, please contact Playmantis PTY LTD via our Contact Us page, providing your order number. Refunds are issued to your original payment method, as described in our Refund/Returns Policy.

If your order contains other items, you can cancel just the pre-order item. The rest of your order will still ship, and because you've already paid for shipping at checkout, no extra shipping charge applies.

If you keep your pre-order and ask us to send your in-stock items sooner, an additional shipping charge applies to the portion containing your pre-order products, as described above.

After the cutoff above, your order is being prepared for dispatch or pickup and we may be unable to cancel it. Our standard returns terms then apply.

Nothing in this policy limits your rights under the Australian Consumer Law.

Supply Shortages & Cancellations

While rare, factors beyond our control can sometimes lead to shortages in our pre-order allocation or, in extreme cases, a complete cancellation of a product by our suppliers or manufacturers.

If we face limited product supply, we may, unfortunately, need to reduce or cancel pre-orders, either partially or entirely. We typically prioritise orders based on the date and time they were placed, though other criteria may apply at our discretion.

Should your pre-order be impacted by a shortage, reduction, or cancellation, we will notify you promptly via email using the contact information you provided at checkout. In the event of a full cancellation, you will receive a complete refund for the affected item(s).

Contact Information

For any enquiries:

Company name: Playmantis PTY LTD
Address: Unit 7/461 Ipswich Road, Annerley Queensland 4103, Australia
Email: support@playmantis.com.au
Phone: (07) 3864 4942
Contact Form: https://playmantis.com.au/pages/contact
ABN: 66 687 422 859
ACN: 687 422 859
Customer service: Tuesday to Sunday, 10:00 am to 6:00 pm AEST. We aim to reply within 48 hours.

Related policies

Refunds: Refund/Returns Policy
Shipping: Shipping Policy
Payments: Payment Policy
FAQs: Frequently Asked Questions