Privacy policy

Last updated: 16 August 2025

Playmantis PTY LTD (“we”, “us”, “our”) operates this store and website, including related information, content, features, tools, products, and services (the “Services”). The store is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase via the Services or otherwise communicate with us. If this Privacy Policy conflicts with our Terms of Service regarding the collection or processing of personal information, this Privacy Policy prevails.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Compliance with Australian law

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Depending on where you live, additional rights and disclosures may apply (for example, under the GDPR/UK GDPR).

Personal information we collect or process

“Personal information” means information that identifies or can reasonably be linked to you. It does not include de-identified or aggregated information. Depending on your interactions and applicable law, we may collect:

Contact details: name, email, phone, billing and shipping addresses.
Financial/payment information: payment method, transaction details, payment confirmations and related data. We do not store full payment card numbers on our servers. Payments are processed by secure third-party processors in accordance with PCI-DSS.
Account information: username, password, preferences, settings.
Transaction information: items viewed, added to cart/wishlist, purchased, returned, exchanged, or cancelled, and your past transactions.
Communications: information you include when you contact customer support or otherwise communicate with us (including attachments like photos).
Device information: device type, browser, IP address, and identifiers.
Usage information: how and when you interact with or navigate the Services.

Sources of personal information

We collect information:

Directly from you (e.g., account creation, checkout, support requests).
Automatically via cookies and similar technologies when you use the Services.
From service providers engaged by us (e.g., payment processing, fulfilment, customer support, analytics) when they collect or process data on our behalf.
From partners or other third parties where permitted by law.

How we use personal information

We use personal information to:

Provide, tailor, and improve the Services, including processing orders and payments, fulfilling and shipping, remembering preferences, enabling returns/exchanges, managing accounts, and recommending products.
Communicate with you, including customer support and service messages about your account and orders.
Market and advertise, including sending promotional emails or showing ads on our Services or other sites based on your activity. You can unsubscribe from promotional emails at any time.
Ensure security and prevent fraud, including account authentication, detecting and investigating suspicious, illegal, or harmful activity, and maintaining the safety of our Services.
Comply with legal obligations and respond to lawful requests, enforce our terms, and protect our rights and the rights of others.

Cookies, analytics, and advertising

We use cookies and similar technologies to operate the site, remember preferences, measure performance, and personalise content and ads. You can control cookies via your browser settings; disabling certain cookies may affect site functionality. Where required by law (e.g., in the EU/UK), we obtain consent for non-essential cookies. Some analytics and advertising partners may process data to show you relevant ads based on your activity.

How we disclose personal information

We may disclose personal information:

To Shopify and other service providers who perform services for us (e.g., hosting, payment processing, fulfilment and shipping, IT, analytics, customer support, cloud storage).
To business and marketing partners for advertising and promotional services, in accordance with their privacy notices and applicable laws.
When you direct or consent to disclosure (e.g., shipping carriers, social integrations).
Within our corporate group or in connection with business transactions (e.g., mergers, acquisitions).
To comply with law, enforce our terms and policies, and protect our rights, users, or others.

Relationship with Shopify

Our Services are hosted by Shopify. Information you submit is transmitted to and shared with Shopify and relevant third parties to provide and improve the Services, which may involve transfers to countries outside your residence. We also use certain Shopify enhanced features that incorporate data from your interactions with our store, with other merchants, and with Shopify. For those enhanced features, Shopify is responsible for processing and for responding to requests to exercise applicable rights. To learn more about how Shopify uses personal information and your rights, see the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.

Third-party websites and links

Our Services may link to third-party sites or platforms. Their privacy and security practices apply when you visit them. We are not responsible for their content or practices. Information you provide in public or semi-public areas (including social media) may be viewable by others.

Children’s data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you are a parent or guardian and believe a minor has provided personal information, contact us using the details below and we will delete it as required by law. As of the Last Updated date, we do not have actual knowledge that we “sell” or “share” personal information of individuals under 16 as those terms may be defined in applicable laws.

Security and retention

We implement reasonable safeguards to protect personal information. No system is completely secure, and information transmitted over the internet may not be secure in transit. Do not use unsecure channels to send sensitive data.

We retain personal information only as long as necessary for the purposes described, including maintaining your account, providing Services, complying with legal obligations (for example, record-keeping and taxation), resolving disputes, and enforcing agreements. When no longer needed, we will de-identify or securely destroy the information in accordance with our retention practices and applicable law.

Your rights and choices

Depending on where you live and subject to law, you may have rights such as:

Access/know: request access to personal information we hold about you.
Correction: request correction of inaccurate personal information.
Deletion: request deletion of personal information, subject to legal exceptions.
Portability: request a copy in a portable format in certain cases.
Marketing preferences: unsubscribe from promotional emails via the link in our emails or by contacting us.

You can exercise these rights via the contact details below. We may need to verify your identity before actioning a request and, where permitted, may refuse certain requests (for example, where providing access would unreasonably impact another person’s privacy). You may authorise an agent to make a request on your behalf; we may require proof of authorisation and direct verification by you. We will not discriminate against you for exercising your rights.

For information on Shopify’s processing of your data and rights relating to Shopify’s services, see https://privacy.shopify.com/en.

Complaints

If you have a privacy complaint, please contact us using the details below. We will respond within a reasonable time. You may also have the right to lodge a complaint with the data protection authority in your jurisdiction, including the Office of the Australian Information Commissioner (OAIC) in Australia.

International transfers

We may transfer, store, and process personal information outside the country where you live. If we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or UK-approved equivalents, unless the destination country has been deemed adequate.

Data breaches

If we become aware of a data breach that is likely to result in serious harm, we will assess and notify affected individuals and regulators as required by applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. We will post the revised policy on this site, update the “Last updated” date, and provide any legally required notices.

Contact

Company name: Playmantis PTY LTD
Address: Unit 7/461 Ipswich Road, Annerley Queensland 4103, Australia
Email: support@playmantis.com.au
Contact Form: https://playmantis.com.au/pages/contact
ABN: 66 687 422 859
ACN: 687 422 859
Customer service: Monday to Friday, 9:00 am to 5:00 pm AEST. We aim to reply within 48 hours.